Returns and Refunds
Everything You Need to Know
At Linked x Jade&J, we are committed to providing high-quality jewelry products and excellent customer service. However, due to the nature of our products, we do not offer refunds on any purchases. All sales are final and non-refundable. We do not accept returns or exchanges, except in the case of manufacturing defects or faults covered under our warranty policy.
We encourage our customers to carefully review their purchases before making a final decision. If you have any questions or concerns about a product, please contact us at www.linkedjadeandj@gmail.com">www.linkedjadeandj@gmail.com and we will be happy to provide additional information or clarification. This no refund policy is in addition to any other rights or remedies you may have under applicable law. We reserve the right to update or modify this policy at any time without prior notice.
Warranty Disclaimer
Important Information
At Linked x Jade&J, we take pride in the quality of our jewelry and want you to be completely satisfied with your purchase. That's why we offer a 6-month warranty on all of our jewelry products Warranty Coverage. This warranty covers any manufacturing defects or faults that may arise in the jewelry within six months from the date of purchase. This includes issues such as loose or missing stones form findings, broken jump links, tarnishing on the chain and defective clasps or closures.
Warranty Exclusions: This warranty does not cover damage caused by normal wear and tear, misuse, accidents, negligence, or any modifications or alterations made to the jewelry by the customer or a third party. The warranty also does not cover damage caused by exposure to harsh chemicals or extreme temperatures.
Warranty Claims:If you believe that your jewelry is covered under this warranty, please contact us at 941-499-7606 and provide your name, order number, and a description of the issue. We will review your claim and determine whether it is covered under the terms of this warranty.
If your claim is approved, we will repair or replace the jewelry free of charge. If the exact product is no longer available, we will offer a suitable replacement or store credit.
Important Notes: This warranty is non-transferable and applies only to the original purchaser of the jewelry. The warranty does not extend beyond the six-month period from the date of purchase. Any repairs or alterations made to the jewelry by a third party will void this warranty. We recommend that you do not attempt to repair the jewelry yourself, as this may cause further damage.
This warranty is in addition to any other rights or remedies you may have under applicable law.
If you have any questions or concerns about this warranty, please contact us at 941-499-7606
Our Privacy Policy
Your Data is Secure
At Linked x Jade&J, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
What personal information do we collect?
We collect personal information from you when you place an order, subscribe to our newsletter, or fill out a form on our website. This information may include your name, email address, shipping address, billing address, and payment information.
How do we use your personal information?
We use your personal information to process your orders and to communicate with you about your orders. We may also use your personal information to send you marketing emails about our products and services if you have subscribed to our newsletter.
How do we protect your personal information?
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure and we cannot guarantee its absolute security.
Do we share your personal information?
We do not share your personal information with third parties, except for shipping carriers and payment processors who need your information to deliver your orders and process your payments.
Do we use cookies?
Yes, we use cookies to improve your browsing experience on our website. Cookies are small data files that are placed on your device when you visit our website. You can disable cookies in your browser settings if you do not want us to use them.
Do we comply with GDPR?
Yes, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal information, including the right to access, correct, and delete your personal information. Please contact us if you want to exercise any of these rights.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at 941-499-7606.